Question 1

Does Gerard Heating & Air offer financing on a new HVAC system?

Accepted Answer

Yes — Gerard offers financing on full HVAC replacements, including furnace + AC packages and heat pump systems. We can usually structure the monthly payment so it lands close to what you're already paying in repair calls and energy bills. Ask about current financing terms during your free estimate.

Question 2

What's included in a full HVAC install with Gerard?

Accepted Answer

A full Gerard install includes the new equipment (furnace, AC condenser, evaporator coil, line set), a new thermostat, removal and disposal of the old system, all permits and inspections, ductwork transitions where needed, refrigerant charge, full system commissioning, and the 12-year warranty. You're not getting nickel-and-dimed on "extras" after the install starts — the quote is the price.

Question 3

What brands does Gerard install?

Accepted Answer

Gerard is a certified installer for Trane, Carrier, Lennox, and Bryant — the four most reliable brands in the Ohio River Valley climate. We'll recommend the brand and model that fits your home, your budget, and your efficiency goals — not whatever the manufacturer is paying us this month.

Question 4

Tell me more about the 12-year warranty.

Accepted Answer

Our 12-year warranty is one of the longest in the Cincinnati HVAC market. Most competitors offer 5 to 10 years on parts and labor — Gerard backs full installs for 12. That means if something goes wrong inside the warranty window, we cover parts AND labor. The warranty stays with the equipment, so it's a real selling point if you sell the house before the system is due for replacement.

Question 5

What areas do you service?

Accepted Answer

Greater Cincinnati and Northern Kentucky. That includes the entire Cincinnati city core, Hyde Park, Oakley, Mt. Lookout, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Kenwood, Anderson Township, plus the suburban ring — Loveland, Mason, West Chester, Lebanon, and Middletown. Across the river we cover Florence, Union, and Fort Mitchell on the Northern Kentucky side. If you're not sure whether your zip is in our area, just call.

Question 6

How fast can you respond if my furnace dies in the middle of the night?

Accepted Answer

Real 24/7 emergency dispatch — not an answering service. If your furnace fails on a January night or your AC dies during a July heat wave, you call (513) 289-8762 and a Gerard tech is dispatched. Most no-heat / no-cool emergencies are responded to same-day, and full replacements when needed are usually scheduled within 1-2 business days.

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